A clear customer promise turns everyday service into one of the most powerful sales tools your business can rely on for 2026.

Discussion topics

✨Setting the Scene: What “Great Customer Service” Really Means

Objective: Reset thinking away from “being nice” or “going the extra mile” and towards consistent delivery of a clear promise.

✨Defining Your Customer Promise

Objective: Help you clearly articulate what customers can count on from you — every time.

✨Turning the Promise into Behaviors

Objective: Translating promises into clear, observable actions.

✨Core Customer Service Skills That Make the Difference

Objective: Build confidence in your skills that underpin consistent service.

✨Confidently dealing with challenging situations
Objective: Create awareness on tone and words we use when under pressure. Tips to diffuse irate customers.

Your facilitator on the day is Jo Collins of Sales Performance.
Jo believes that a brand or a business is no longer what we tell the customer it is, it is what customers tell each other it is. Customers remember how they were treated, they talk, and they decide who they will do business with.