Emotional Intelligence (EI) - the ability to connect effectively with those around us, influences every aspect of organisational success, for better or worse. This engaging and upbeat masterclass is designed to provide participants with a very practical perspective on EI and provides insight to how you can immediately adapt the way they 'show up' to those in your personal and business lives to become more inspiring, engaging and effective. Attendees take part in The EI Experience - an interactive activity and dive into the neuroscience of emotions. You will uncover how to develop your emotionally intelligent behaviours and how to immediately implement the learning.

Future proof yourself and learn strategies to:

✨ Become the leader your team needs you to be

✨ Attract and retain the best talent

✨ Accelerate talent development

✨ Motivate and engage the younger generations

✨ Build a culture of care, coaching and emotional intelligence

✨ Increase innovation, productivity and boost the bottom line

✨ Elevate team performance

Testamonials:
“We engaged with Una to deliver a Senior Leadership EI Development Programme. Our team now have a real understanding of the importance of this area is and also the benefits to help our business continue to thrive. In real terms, we have seen a 50% reduction in employee turnover rates since investing in this leadership development programme.”
Michael Skehan, General Manager, Granville House Hotel

"Una Crilly, Positive Impact delivered a highly interactive, engaging and relevant emotional intelligence course to the senior leaders in Pettitts SuperValu. The course enabled our managers and senior leaders to recognise, understand, manage and influence their emotions as well as the emotions of others in a setting that was fun, positive and open. We all look forward to working with Una Crilly in the future"
Ann Kane, Pettitt’s Supervalu, Group Human Resources Manager

“One of the best continuing education courses I completed was "Leading with Emotional Intelligence in the Hospitality Industry" led by the incredible Una Crilly. Highly recommend this course for all Managers!”
Mary Higgins- Hotel Director Oranmore Lodge Hotel

Trainer: Una Crilly 

Una Crilly is a Leadership Consultant and Emotional Intelligence Specialist with over 30 years of experience in helping leaders unlock the potential of their teams. Having worked as a senior leader with a large Irish retailer and supported many leading four and five star hotels and hotel groups, Una has a deep understanding of the unique challenges and opportunities that come with effectively leading and engaging teams. Founder of Positive Impact, Una empowers leaders to fast-track talent development, attract and retain top talent, increase innovation, and elevate performance, productivity, and deliver exceptional customer service. She is dedicated to helping leaders foster positive workplace cultures that unlock the full potential of their teams and fuels business success.