This IGNITE programme is a long established, successful, EU award winning training programme to build the competencies of supervisors, 1st line and middle managers.

Tailor designed for each client organisation and participant group, the IGNITE programme has consistently met its primary objective: To improve the performance of the organisation through improving the performance of people.

Who should attend?

Middle and Line Managers of all industries and sectors, who are responsible for a team.

Learning Outcomes:

As well as learning the essentials of a wide range of business subjects, participants build management confidence, thinking, problem solving, productivity, communication, innovation and management competencies.

Course Content:

This programme is fully designed to meet each clients requirements. Modules covered include:

Understanding & Managing Self

– Programme Overview and Objectives

– The Supervisors’ and Managers’ role

– Leadership & Management Profiles

– Key Skills of Supervisors & line Managers

– Managing Time & Stress

– Problem Solving

– Personal Development, Thinking, Disposition and Attitude

Management & Leadership

– Understanding everyone’s Roles and Responsibilities

– When to Manage and When to Lead Effective Delegation

– Effective Communication

– The power of Workplace and organisation culture

– Communicating with Staff

Managing & Developing People

– Personality types and their effect on relationship building

– Managing underperformers and difficult people

– Communication & critical conversations

– Competencies: Knowledge, skills, attitudes & behaviours

– Motivating for performance, Giving & receiving feedback

– Identifying needs and agreeing actions / change & development

– Understanding the principles of Performance Management

– Essential elements of labour law (equality, harassment bullying etc)

Internal & External Customer

– Who are our Customers (Internal & External)?

– My role in the Customer Experience

– The foundation stones of Marketing

– What is our Competitive Advantage? / USP?

– Adding Value and Superior Performance

– How does our customer define Quality, Reliability, Service & Value

– Customer Care and Relationships Management

Understanding Costs, Budgets and Finance

– Your role in managing costs

– Elements of Lean

– Undertaking a cost reduction audit

– Understanding efficiency and the impact on performance

– Identification and eradication of waste

– Impact of mistakes and reworking on the financial performance of the business

– Cost management case study

– Our cost reduction plan

Problem-Solving, Decision Making & Innovation

– Problems, Solutions and Process

– Problems we Experience and How they Arise

– One-Off and Repetitive Problems

– Becoming Informed and Clearly Define the Problem

– Lean Enterprise Techniques

– Innovation & Creativity

– Creating and Innovative environment

– Special Projects and Project Management

Personal Development, Positivity & The Work Environment

– Personal Development, Thinking, Disposition and Attitude

– Tracking & Monitoring Progress to Success

– Conclude Work Based Assignments and tips for presentation (if applicable)

2024 Dates:

October 16th– Full day onsite – Waterford (Venue TBC)

October 23rd– half day online

October 30th– half day online

November 6th– half day online

November 13th– half day online

November 20th– Full day onsite – Waterford (Venue TBC)

*****This course will only go ahead if there is enough demand*****

Testimonial:

As part of a growth & development strategy in our Company, we embarked on a programme of upskilling our Line and Divisional Supervisors and Managers. In this light, we engage with Optimum Results in 2019 with whom we had worked previously. We have now very satisfactorily completed the first phase and commencing a more complex Phase II which integrates Line and Senior Management Training. We are hugely pleased with the Optimum Results team who put a special effort into understanding our Company needs and achieving the desired outcomes.

Peter G McCaughey

IJM Timber Engineering Ltd Monaghan