This 3 hour workshop is designed to equip participants with the knowledge and techniques necessary to effectively influence and persuade others. During the course we will look at how to communicate confidently, build trust and how to package and articulate ideas to ensure they are heard and understood. Learners will leave the course with a better awareness of their communication style when delivering their message to gain buy in from key people. By the end of the workshop, participants will have gained the confidence and skills needed to navigate complex interpersonal dynamics and achieve successful outcomes through influence and persuasion

LEARNING OUTCOMES
By the end of the workshop, learners will be able to:
• Communicate in a more persuasive manner with others
• Know the essential skills of influencing and persuading
• Become a more active listener and use enhanced persuasion skills to act as an opinion shaper
• Set clear goals and objectives when negotiating

TOPICS COVERED
• The difference between influencing and persuading
• Common barriers to effective communication and how to overcome them
• The essential skills of influencing and persuading
• Setting objectives/goals – what do you want to achieve?
• Relationship – building rapport
• Outcome – what is the expected outcome?
• Handling resistance and objections

Trainer: DCM Learning