Conflict negotiation is not just essential but also unavoidable. This session is to help learners understand what conflict is and how, in a changing work environment, conflict can spiral if not handled effectively.

Our 1 hour Negotiating Conflict webinar will demonstrate and teach correct conflict negotiation principles, help learners manage any conflict situation and enable them to deal with conflicts in a clear, rational, assertive, and non-aggressive manner.

WHAT YOU GAIN FROM THE SESSION

At the end of the webinar, you will have a greater understanding of the nature of conflict and will have more confidence in your approach to negotiate and solve conflict.

WHAT'S COVERED

• Aspects and dynamics of conflict
• Definitions of conflict and why it happens
• The key negotiation skills for resolving conflict
• Negative effects of conflict
• How individual actions can cause conflict
• Identifying conflict before it escalates
• Conflict negotiation styles
• Mediating when conflict arises
• Conflict Resolution

Trainer: DCM Learning